"Back in the day, they wouldn't allow the book shelvers to help patrons.

I was shelving books in the kids area and a little boy asked me where the Berenstain Bear books were.  So I took him over the librarian and told her what he needed." 

"A few minutes later, I get a tug on my sleeve and the little guy says 'Come on,' I didn't know what else he wanted.  He said, 'I'm going to show you where the Berenstain Bear books are.'"